Student & Family Technology Updates, Information, and Help

Wed, 09/09/2020 - 3:26pm

While this school year’s opening is different than any that have come before, our staff has the same level of commitment and excitement to meet, teach and support all students. HCPSS teachers have been busy preparing online learning materials for their classes and are dedicated to creating a caring and supportive online classroom.

We recognize there may be times the applications HCPSS is using for virtual learning may not work as anticipated. This may be due to the nationwide increase in demand on these services or an issue with your local internet provider. We know this may be stressful for both you and your child, and ask for your patience as we work through any challenges that may arise. HCPSS teachers will be understanding and flexible if interruptions to technology services cause delays in assignment submissions and missed virtual learning sessions. 

Please find below suggestions on how to proceed if your student experiences an issue.

What should we do when technology is not working?
Occasionally, students may have issues with Canvas, Google Meet or other learning platforms used by HCPSS. If your child is having difficulty:

  • Logging in to Google Meet - Directions on joining a Google Meet can be found online. If your child is still unable to join, have them send their teacher a message via Canvas or you can send the teacher an email to make them aware. Your child can work on other assignments in Canvas and/or you can have them focus on another learning platform used by their teachers, such as Lexia Core5 or DreamBox at the elementary level or Actively Learn at the middle and high school levels, until the issue is resolved.

  • Logging in to Canvas - Have your child attend any scheduled virtual learning sessions and/or have them focus on another learning platform used by their teachers, such as Lexia Core5 or DreamBox at the elementary level.  Make sure to let your child’s teacher know about the issue via email. 

Families also may find the following resources to be helpful:

CCES is here to support you! We know technology may present some challenges, so we have created an additional  resource to help families succeed in our virtual learning environment. Please contact Mrs. Gelinas if you have any questions regarding our applications or your Chromebooks. 

What if my HCPSS Chromebook is broken?
If your Chromebook is broken, you may return the device to Clemens Crossing ES any time between 8:30 a.m. and 3:30 p.m.   We will issue you a new device at that time.

How do I return my device since we are leaving HCPSS?
Families moving out of Howard County are responsible for returning  the device to Clemens Crossing ES any time between 8:30 a.m. and 3:30 p.m.